Due to the nature of our products, we cannot accept returns.
We only ship within the United States and do not ship Internationally at this time. Orders are processed at our Los Angeles facility within 1-2 business days, not including weekends or holidays. We ship all orders with USPS.
We are not responsible for lost packages. If you receive a damaged item, contact us immediately at firstname.lastname@example.org within 48 hours for a replacement.
Please keep in mind, that you are buying handmade tea that will tend to have very slight variations in taste and color based on the batch.